Frequently Asked Questions

Yes, absolutely. Every modern camera and alarm system we deploy connects securely to dedicated iOS and Android mobile apps. You can stream high-definition live video feeds, review recorded footage, receive immediate push notifications when motion or perimeter breaches are detected, communicate via two-way audio, and remotely arm or disarm your alarm system from anywhere in the world—with zero mandatory ongoing software subscription fees.

All our outdoor CCTV cameras are industrial-grade with IP67 weatherproof and IK10 vandal-resistant ratings, engineered specifically to endure harsh Western Australian summer temperatures exceeding 50°C. For nighttime surveillance, we use full-colour low-light sensors (such as ColorVu and DarkFighter technology) and high-powered infrared arrays, delivering vivid, full-colour evidence even in zero-lux pitch darkness without grainy motion blur.

Yes. WA Central Security is fully licensed by the Western Australia Police Licensing and Enforcement Division under Security Agent Licence #SA58248. Every one of our installers and technicians holds an individual WA Police Security Installer & Consultant Licence, is background-vetted and police-cleared, and holds ACMA cabling certifications and full public liability insurance. We adhere strictly to Australian Standards AS/NZS 2201 for intruder alarms and AS 4806 for CCTV.

We stand firmly behind the durability and reliability of our installations. All hardware components—including cameras, NVRs, sensors, intercoms, and access controllers—come with genuine Australian manufacturer warranties ranging from 3 to 5 years. In addition, WA Central Security provides a comprehensive lifetime workmanship warranty on all cabling, conduit, and physical bracket installations performed by our team.

Yes. In Western Australia, security camera installations are governed by the Surveillance Devices Act 1998. Our licensed technicians ensure all cameras are positioned precisely to protect your property boundaries without infringing on neighbours' private backyards, windows, or public privacy expectations. For commercial and workplace installations, we provide compliant CCTV warning signage and guidance on staff notification policies.

We believe effective security begins with understanding your unique property layout. A licensed WA security engineer visits your premises anywhere in the Greater Perth region to evaluate physical entry points, lighting, blind spots, and cable pathways. Following the survey, we provide a detailed, itemised quote detailing exact hardware models, installation scope, and pricing—with 100% transparency, zero hidden charges, and absolutely no high-pressure sales tactics.

A standard residential CCTV or alarm installation is typically completed in 4 to 8 hours (within a single business day). Larger commercial installations, multi-tenant strata complexes, or multi-site access control deployments generally take 2 to 4 days depending on cabling infrastructure. Our team works cleanly and discreetly with drop sheets and vacuum cleanup, and we offer after-hours or weekend commercial scheduling so your business operations continue uninterrupted.

Yes, we do this frequently. Our technicians conduct a thorough diagnostic audit of your existing equipment, checking cable integrity, sensors, and power supplies. Wherever viable, we reuse existing structural cabling to save you money, replacing outdated analogue cameras or malfunctioning alarm panels with modern high-definition hardware and reconnecting your system to smartphone controls or 24/7 monitoring.

Yes. We provide Grade A1 ASIAL-certified back-to-base monitoring services operated 24 hours a day, 365 days a year from high-security Australian control centres. In the event of a confirmed alarm trigger, perimeter intrusion, or panic alert, licensed monitoring operators immediately initiate contact with you, dispatch dedicated mobile patrol units, or escalate to WA Police for immediate response.

Our systems are engineered with full failover redundancy. All central alarm control panels and network video recorders (NVRs) are equipped with high-capacity rechargeable backup batteries that keep the system running during Western Power electrical blackouts. For communications, our alarms feature dual-path 4G/5G cellular redundancy, meaning your alarm will immediately signal the monitoring station even if your NBN line is cut or disconnected.

We offer comprehensive preventative maintenance packages and on-demand technician support across Greater Perth. Routine maintenance includes testing alarm detection zones and backup batteries, cleaning and refocusing camera lenses, verifying recording integrity, applying security firmware patches, and inspecting outdoor conduit. For urgent technical issues, our Perth-based support team can be reached directly at (08) 6150 8080 for prompt assistance.